SelfDrive.In : Rent Self Drive Cars in Delhi | Mumbai | Pune | Goa | chandigarh

Careers

Customer Service Associate

Mail us your Resume for Customer Service Associate (Job Code : CSA009)

Job Description

We invite Freshers and Experienced candidates with good communication skills for below role

Current Role

Customer Service Associate

Eligibility Criteria

Female Only
Minimum Qualification requried : Any Graducation

Location

Pune

Compensation details

Customer Service Associate (Full Time) - INR 175000/ - to 240000/- P.A.

Customer Service Associate (Part Time) - INR 108125/ - to 165000/- P.A

An SelfDrive.ln Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all SelfDrive customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-reservation problems. Associates communicate with Customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment

Knowledge & Skills Required

Communition Skills

Excellent communication skills (written and verbal)
Ability to communicate correctly and clearly with all customers
Excellent documentation skills
Good comprehension skills ability to clearly understand and state the issues customers present
Ability to concentrate follow customers issues without distraction to resolution
Good composition skills ability to compose a grammatically correct, concise, and accurate written response
Work successfully in a team environment as well as independently

Computer Knowledge/skills

Ability to use a desktop computer system
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet
Explore Excellent Typing skills
Demonstrates understanding of the Internet, SelfDrive.ln website, and competitor websites
Demonstrates an ability to successfully navigate websites
Demonstrates a proficient knowledge of email applications
Demonstrates an ability to learn in various media
Ability to successfully adapt to changes in the work environment

Customer Focus

Excellent customer service skills, including maintaining focus on the customer issue in a fast -paced environment
Ability to empathize with and prioritize customer needs
Demonstrates interpersonal skills with a diverse customer base
Demonstrates conflict resolution, negotiation, and de-escalation skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including the daily schedule asassigned
Flexible with the working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as required by business. Most often occurring in the weeks surrounding the holiday season

Problem Solving Skills

Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
Ability to approach problems logically and rationally
Action oriented and self disciplined Organized and detail -oriented
Ability to quickly and effectively prioritize work time in various departments to meet business need
Ability to maintain composure in highly escalated situations
Qualified candidates will be comfortable in a multi -tasking, high-energy environment.
They will be creative and analytical problem solvers with a passion for excellent customer service

Qualifications require

Minimum qualification - Any graduate / PG is eligible to apply
Industry - Internet / Ecommerce
Functional Area - ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category - Associate / SeniorAssociate - (NonTechnical)
Role - Associate / SeniorAssociate - (NonTechnical)
Email your resume to careers@selfdrive.in