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Sr.Customer Support Executive [Back-office]

Current Role

Sr.Customer Support Executive [Back-office]

Eligibility Criteria

Female

Experience :

4+ years of experience

Location

Shivaji Nagar, Pune

Working Hours

9:30AM to 7:30PM

Salary

INR 25,000 - 35,000 / month

Job Summary

Pinewoods Technology Services is looking for young and dynamic female candidates who are ambitious and have the zeal to achieve set goals for the post of Customer Support Executive.
Your role is to ensure our customers receive outstanding support and all their needs are met.
You will have to assist our customers with technical problems when using our products and services. Your responsibility will include resolving customer queries and recommending solutions to achieve customer satisfaction.

Responsibilities

Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Update our internal databases with information about technical issues and useful discussions with customers
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Draft quotations as per customers’ request
Identify and assess customers’ needs to achieve satisfaction
Prompt response to customer inquiries.
Effective problem-solving skills including decision making, time management and immediate prioritization of tasks as assigned
Ability to approach problems logically and rationally
Communicating with customers via Chat, Email or Calls; follow up with customers
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Knowing our products thoroughly so that customer queries can be solved.
Processing orders, forms, applications, and requests.
Follow communication procedures, guidelines and policies
Build sustainable relationships and trust with customer accounts through open and interactive communication
Providing feedback on the efficiency of the customer service process.

Requirements

High School Diploma or Degree or Equivalent
Proven customer support experience or experience as a Client Service Representative
Fluency in English is a must
Young and Dynamic Female Candidates
Excellent communication and problem-solving skills
Ability to multi-task, prioritize, and manage time effectively
Patience when handling tough cases
Understanding of how CRM systems work
Excellent documentation skills
Good comprehension skills ability to clearly understand and state the issues customers present
Ability to concentrate follow customers issues without distraction to resolution
Good composition skills ability to compose a grammatically correct, concise, and accurate written response
Understanding of how CRM systems work
Work successfully in a team environment as well as independently
Respond to customer queries in a timely and accurate way, via email or chat
Identify customer needs and help customers use specific features

Mail us your Resume for Sr. Customer Support Executive [Back-office] ( Job Code : CSE002) on careers@selfdrive.in